Bruce Skaggs

Academic Coordinator, Berthiaume Center for Entrepreneurship, Chair & Professor Management

Office: Isenberg 229B

Tel: 413.545.5684

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Academic Background

Education

PhD Strategic Management, The Pennsylvania State University, 1999

MBA, Virginia Tech, 1992

BBA Finance and Economics, University of Kentucky, 1990

Academic Appointments

Professor of Management, University of Massachusetts, 2016-Present

Chair, Department of Management, University of Massachusetts, 2013-Present

Associate Professor of Management, University of Massachusetts, 2006-2016

Assistant Professor of Management, University of Massachusetts, 2004-2006

Assistant Professor of Management, University of Kentucky, 1999-2004

Visiting Professor of Management, University of Massachusetts-Dartmouth, 1997-1999

Research Interests

Knowledge Creation and Coordination
Competitive Advantage
Service Sector Strategy
Innovation

Teaching Interests

Undergraduate

Principles of Management
Business Policy and Strategy

Masters

Competitive Dynamics
Organizational Planning and Strategy

PhD

Organization Theory
Strategic Management
Applied Research Methods

Recent Honors & Awards

College Outstanding Teacher Award, Isenberg School of Management, UMass, 2011

Isenberg Research Fellow, UMass, 2007-2009

Best Paper Nomination, Academy of Management, 2003

Selected Publications

Eckardt, R., Skaggs., B., & Youndt, M. 2014. Employee Turnover and Knowledge Loss: An Examination of the Differential Effects of Manager and Non-Manager Employee Turnover in Service and Manufacturing Firms. Journal of Management Studies, 51: 1025-1057.

Manz, C.C., Skaggs, B.B., Pearce, C.L., & Wassenaar, C.L. “Serving One Another: Are Shared and Self-Leadership the Keys to Service Sustainability?” Forthcoming at Journal of Organizational Behavior.

Skaggs, B., & Galli-Debicella, A. 2012. Customer Interaction and Uncertainty as Determinants of Organizational Structure in Service Firms. Journal of Service Management, 32: 337-352.

Huffman, T., & Skaggs, B. 2010. The Effect of Customer-Firm Interaction on Lower and Higher-Order Capabilities: Impacts on Innovation and Performance in Service Firms. The Journal of Business Strategies, Fall: 151-176.

Skaggs, B., & Leicht, K. 2005. Management Paradigm Change in the United States: A Professional Autonomy Perspective. In L. Keister (Ed.), Research in the Sociology of Work: Entrepreneurship, vol. 15: 123-149. Oxford, UK: Elsevier.

Skaggs, B., & Youndt, M. 2004. Strategic positioning, human capital, and performance in service organizations: A customer interaction approach. Strategic Management Journal, 25: 85-99

Skaggs, B., & Snow, C. 2004. The strategic signaling of capabilities by service firms in different information asymmetry environments. Strategic Organization, 2: 271-291.

Skaggs, B., & Huffman, T. 2003. A customer interaction approach to strategy and production complexity alignment in service firms. Academy of Management Journal, 46: 775-786.