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Marketing and Communications Department FAQs
Design: I would like to have printed promotional materials produced or edited (flyers, postcards, brochures, posters, etc.).
Please fill out a...
Please fill out a Collateral Request Form and someone will be in contact. Note that production of printed materials takes at a minimum 2-3 months (or more, depending on how extensive your piece is). Please plan accordingly.
Event Support: I have an event I would like to promote, how can you help?
You can have your event promoted on the schools plasma screens, the Isenberg website and social...
You can have your event promoted on the schools plasma screens, the Isenberg website and social media. You will need to submit an event form with all the required information completed. Events may take up to 24 hours to post.
Event Support: I need a photographer for an upcoming event.
Student photographers are available to shoot on campus events, anything off campus requires a...
Student photographers are available to shoot on campus events, anything off campus requires a professional photographer (if you need assistance finding a professional photographer please let us know). Please put in a request ticket with the date, time, location and brief description of the event to our KACE ticketing system. We will do our best to have a student photographer available, but there may be times when we cannot fulfill the request.
Event Support: I need a writer to cover an event that is coming up.
Please put in your request through our News Story form. Provide a description of the event,...
Please put in your request through our News Story form. Provide a description of the event, date, time, location and any speaker background. You will then be contacted by one of us if there is someone available to cover the event. Our group works with school leadership to determine which events are covered.
Event Support: I would like to run a slide on the plasma screens.
Please submit an...
Please submit an event form with the information required. You can use a template to provide your own slide, or we can create one for you. Keep in mind there can be a 24 hour turn around on plasma slides.
Logo/Branding Support: Is there an Isenberg style guide?
Yes! See our style guide here. Remember, all documents or merchandise that are using the Isenberg brand, need to be approved by our department and merchandise also needs to approved by UMass Licensing.
Logo/Branding Support: Where can I find branded templates and letterhead for my department/program?
We have branded letterhead templates and powerpoint slides available on the O:drive (O:\...
We have branded letterhead templates and powerpoint slides available on the O:drive (O:\AllSchool\Mktg & Communications\Templates\Letterhead). If you do not see what you are looking for please contact us.
Logo/Branding: I would like to use the Isenberg logo. Can you send me the file?
Please put in a...
Please put in a request indicating what you need the logo for, including a copy of the document, merchandise, or other item where you are planning on using the logo.
Marketing: I need to send out a mass email from my program.
Please complete our ...
Please complete our Email Request Form and at least a first draft the text of the email you want to send. Please note that requests for mass email support should be put in at least 3 weeks before you need the email sent, more if your email requires a complicated design or you need help with creating the email’s content.
Merchandise: I would like Isenberg branded merchandise.
You can visit our store, www.nepm.info/umass, to see what merchandise has already been designed and approved for the school. Remember this is not a public online store, and merchandise is not eligible for individual purchases. If you do not find any pre-approved merchandise in the store that meets your needs please put in a ticket with what you would like produced, the purpose of the merchandise, and your intentions for it (are they for sale or giveaways).
Website: I have a new staff/faculty hire and would like them featured on the website.
Please complete a...
Please complete a Website Request Form with their new contact information. New faculty members will need to complete this survey so we can create a profile for them. Headshots are done for new hires only, and typically happen in the Fall.
Website: I need to update content on the website.
Please submit a...
Please submit a Website Request Form with the URL of the page that needs editing, and exactly where and what text needs to be changed. The more information you can provide, the easier it is for us to find what you need. Not all content can be changed, some request may require a discussion, and we will contact you if that is the case. There may up to a 24 hour turnaround time for the edits to appear live on the website, please add a due date to help with timely postings.